Frequently Asked Questions
Everything you need to know about caring for your companions.
What are your shipping rates and delivery times?
We offer standard shipping across the continental U.S. Orders typically process within 1-2 business days, with delivery expected in 3-5 business days. Expedited shipping options are available at checkout.
What is your return policy for pet supplies?
We accept returns on unopened and unused pet supplies within 30 days of purchase. Please note that for safety reasons, we cannot accept returns on opened food, treats, or medications.
Do you ship live animals?
No, we do not ship live animals. All birds, reptiles, and small mammals must be picked up in-person at our retail location to ensure their safety and well-being.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer a loyalty program for frequent shoppers?
Yes! Customers can sign up for our Garden State Rewards program to earn points on every purchase, which can be redeemed for discounts on future orders of food, toys, and accessories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.